At Aqualus, we strive to ensure the satisfaction of our clients with our interior design services. This Refund Policy outlines the circumstances under which refunds may be issued:

1. Initial Consultation Fees
Fees paid for initial consultations are non-refundable. These fees cover the time and expertise provided during the consultation session, regardless of the client's decision to proceed with our services.

2. Deposit and Payments
Deposits and advance payments made for design services are non-refundable once the design process has commenced. These payments are necessary to initiate the design work and secure resources for the project.

3. Change of Mind
Clients may request a refund for design services not yet commenced if a cancellation occurs within a specified period after payment. However, administrative fees or charges for work already completed may apply.

4. Service Performance
If the Company fails to deliver services as outlined in the agreement or if there are significant deviations from the agreed-upon project scope, clients may be eligible for a partial or full refund, subject to assessment.

5. Unforeseen Circumstances
In cases where unforeseen circumstances beyond the Company’s control impact the project's feasibility or completion, refunds will be assessed on a case-by-case basis.

6. Refund Process
To request a refund, clients must contact the Company in writing, providing details of the request and supporting documentation. The Company will review the request and respond within a reasonable timeframe.

7. Refund Amount
Refund amounts will be determined based on the services rendered, work completed, and any applicable deductions, such as administrative fees or expenses incurred by the Company.

8. Payment Reversals
Refunds will be processed using the original method of payment. Clients should allow a reasonable period for the refund to reflect in their account, as processing times may vary.

9. Modifications to the Policy
The Company reserves the right to modify or update this Refund Policy at any time. Clients will be notified of any changes via the Company's website or other communication channels.

Contact Information
For any questions or concerns regarding our Refund Policy or to initiate a refund request, please contact us at [email protected].